Resources & FAQs
Need information about our repair process, insurance claims, or aftercare?
Find answers in our FAQs below.
Our Repair Process
Here's how we get your vehicle back to its best:
Preparation
- Ensure your vehicle has a full gas tank
- Clear out all personal belongings
- Provide only the vehicle key upon drop-off
During Service
We'll keep you informed through your chosen communication method while our experts work on your vehicle.
Completion
We'll contact you when your vehicle is ready. Please collect within 72 hours. For after-hours pickup, full payment must be made beforehand.
Frequently Asked Questions
Here are answers to some of our most commonly asked questions:
Towing
We're here to help. Call us at (508) 832-6352, and we'll coordinate towing services to bring your vehicle safely to our facility.
For insurance claims, we typically bill the towing cost to your insurer. For self-pay repairs, we'll add the towing fee to your final invoice. Let's discuss payment options that suit your needs.
Rental Car
Yes, we collaborate with trusted rental agencies to keep you mobile during repairs. Our team will help you find a suitable car rental option.
Rental benefits vary by policy. Check with your insurance provider for details on coverage limits and daily rates. Often, if you're not at fault, rental costs are covered regardless of your policy terms.
While we don't offer complimentary loaners, we make rental arrangements as convenient and cost-effective as possible. We'll help you find something that will fit your needs.
Estimates
We provide digital estimates for your convenience. To ensure your vehicle receives the attention it needs, we suggest booking an appointment. This enables us to conduct a comprehensive evaluation and address any concerns you may have about the repair process.
While you're free to seek estimates from various shops, it's not mandatory. If you're satisfied with our evaluation and service, you can entrust your repairs to us and we'll work directly with your insurance provider.
You're welcome to book your repair appointment immediately. You can forward your insurance estimate via email, fax, or bring it in person. Alternatively, just provide us with your insurance details, and we'll obtain the estimate ourselves. We'll use this as the foundation for your repair process.
The choice of parts often hinges on your insurance policy. Many insurance companies favor aftermarket, reconditioned, or used parts to manage expenses. Nevertheless, you always have the option to choose OEM parts by covering the price difference. We'd be glad to explain the advantages and disadvantages of different part options for your specific needs.
Repairs
Absolutely. Although your insurance provider might recommend certain shops, the final decision is yours. We collaborate with all major insurance companies to facilitate a seamless repair process.
The duration of a repair depends on various elements, such as parts availability, drying times for materials, and the scheduling of specialized tools. We strive for efficiency without sacrificing quality, and we'll offer you a realistic timeframe based on your vehicle's specific repair needs.
For cars needing frame or suspension repairs, we conduct precise alignments following manufacturer guidelines. Our aim is to return your vehicle to its pre-accident performance levels and safety standards.
We employ state-of-the-art color-matching technology and premium paints. Our skilled technicians excel in blending and matching, ensuring a flawless finish that appears as if it came straight from the factory.
You have the choice to retain your totaled vehicle. However, this decision could impact your insurance payout. We're here to explain the potential consequences and assist you in making an informed choice.
We do. We provide a limited lifetime warranty on our craftsmanship for as long as you own the vehicle. We stand behind our work, offering you lasting peace of mind well beyond the completion of the repair.
Should you observe any problems after leaving our facility, please reach out to us right away. We'll promptly address the issue to ensure your complete satisfaction with the repairs.
Insurance
When you report an accident, your insurance company assigns a claim number. Make sure to record this number and provide it to us when initiating your repair process. We'll manage the remaining documentation on your behalf.
A deductible is the amount you're responsible for paying towards repairs, as specified in your insurance policy. It generally ranges from $50 to $3,000. If you're not at fault in an accident, the other party's insurance might cover your repairs without requiring a deductible. Review your policy or consult your insurance provider for detailed information.
A vehicle is considered a total loss when the cost of repairs plus its salvage value surpasses its pre-accident fair market value (known as Actual Cash Value). In such instances, insurance companies usually propose a settlement instead of funding the repairs.
OEM parts are produced by your car's original manufacturer. Aftermarket parts are made by third-party companies, often more affordable but potentially varying in fit and quality. LKQ (Like Kind and Quality) parts are pre-owned OEM components from salvaged vehicles. We can review the advantages and disadvantages of each option for your particular repair needs.
An insurance evaluator examines your vehicle's condition before the accident, taking into account factors such as its age, mileage, and overall state to determine its market value.
Subrogation is the process where your insurance company pays for your repairs and then seeks compensation from the at-fault party's insurer. If you paid a deductible, you might receive a refund following a successful subrogation.
Payments
Your deductible payment is due at the time you retrieve your repaired vehicle. This amount is typically not included in the insurance payout, so you'll need to pay it directly to us upon pickup. If you think your deductible might be reduced or waived, please verify this with your insurance provider before collecting your vehicle.
We require full payment when your repairs are finished. If you're using insurance, please bring any checks issued by your insurer along with your deductible amount. You have the option to sign over the insurance check to us if you prefer not to deposit it yourself.
For ethical reasons and to comply with legal requirements, we are unable to assist in avoiding deductible payments. Your deductible is a contractual obligation with your insurer. Any attempt to bypass it could be viewed as insurance fraud, which is subject to severe penalties. Our commitment is to provide honest, top-quality repairs at fair prices.
We accept cash and all major credit cards (including Visa, MasterCard, Discover, and American Express). For transactions exceeding $2,000, we require a bank check. Please note that we do not accept personal checks.
Yes, we have a $2,000 limit on credit card transactions for security purposes. For amounts above this, please arrange for a bank check or discuss other payment options with our team.
Post-Repair
You can gently hand-wash your vehicle as soon as repairs are complete using cool water and a mild car soap. Use a soft cloth or sponge to avoid scratching the new finish.
- Not use automatic car washes. The brushes can damage fresh paint.
- Avoid gravel roads to prevent stone chips
- Don’t park under power lines or trees to avoid bird droppings and tree sap
- Be careful using automotive fluids because they can stain new paint
- Avoid scraping ice and snow off the repaired areas
For 30 days after repair, you’ll need to:
Please wait at least 90 days before waxing or polishing your vehicle so the new finish can harden and cure fully.
- Hand-wash your car when possible
- After the initial 90-day period, apply a quality wax every few months
- Take care of chips and scratches ASAP to prevent rust from forming
- Keep your car looking its best with annual professional detailing
Yes. To maintain your repair, you’ll want to:
Still have questions or concerns?
Please don’t hesitate to get in touch with us. We’re happy to help!
Fuller's Collision Center
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- Sat - Sun
- Closed
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